Comments and Suggestions Form
Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form and should be dealt with via our practice complaints procedure (you should contact the surgery and ask for a copy from our reception team); using this form for complaints may cause a delay in us dealing with the matter.
At Fforestfach Medical Centre we have a collective list size of over 15,000 patients and deal with the workload this brings week by week. We endeavour to provide the best possible service to each and every one of you. On the grand scale of things services run smoothly but sometimes things do not go as planned. We take complaints very seriously at the surgery and when a mistake is made we work together to learn from it.
When something goes well for you at Fforestfach we would like to hear from you. As well as your suggestions we would like to hear your praise because positive feedback goes a long way in maintaining good service as does negative.
If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
Say Something Nice Today - Focus on the Positives
We understand that things do not always go to plan, we all know that in many aspects of our daily lives that things don't go the way we would like them to.
In today’s society we all spend too much time focussing on the few negatives that we forget about the so many positives that life brings us.
We often have unrealistic expectations of what to expect from ourselves and others. They say it’s the little things that matter, and that one good deed a day goes a long way towards happiness (helping someone, saying something positive to a loved one, showing encouragement/support towards a friend, helping yourself, making someone smile).
“How far that little candle throws his beams! So shines a good deed in a weary world.” ― William Shakespeare, The Merchant of Venice
About This Form
Note that by using this form, you will be sending information about yourself across
the Internet. Whilst every effort is made to keep this information secure, you should
be aware that we cannot offer any guarantees of absolute privacy. If this matter
concerns you then you should use another method to notify us of your comment.
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your communication. In rare cases where abuse or criminal activity can be shown
to have taken place this may be used by the authorities to trace you.