Complaints (and Compliments)
Our aim is to give all patients the highest possible standard of service but occasionally there may be aspects of our service you may wish to complain, or raise a concern, about.
Certain problems can often be sorted out by a direct discussion with a doctor during the consultation. Alternatively your first point of contact should be the Practice Manager. See here for a copy of our Practice Complaint Procedure
There may be a need for the Practice Manager to seek additional information about the circumstances surrounding the complaint and so an instant answer will not be possible. If so, the Practice Manager will advise you of their intentions and will seek to address your complaint in accordance with the complaints procedure deadlines.
The staff at Fforestfach Medical Centre do a difficult job. Although sometimes things may not go as well as expected, when staff provide good service it is extremely rewarding if their efforts are recognised and they are informed accordingly. Compliments are always welcome.