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Latest News

APPOINTMENT CHANGES AHEAD

18/06/2018

Dear Patient

We are currently working through an exciting period of change at Fforestfach Medical Centre. Over recent years both Practices at Fforestfach Medical Centre have been affected by the GP recruitment crisis that is becoming widespread across the country, during which time we have been continually reviewing methods of working to maintain high quality care for our patients.

Many Surgeries like ours are facing a time of high demand, increased administrative workload, significant population growth and GP shortages.

You will notice that we have made many changes to our appointment system and are currently operating on a Telephone First appointment service. 

We are now looking to develop this further so please be aware that there are changes to follow which will take efcet from 1st July. We have listened to many comments and suggestions from patients, we have reviewed the GP workload and impact of demand on the team.  We have worked together to decide how to develop our systems further to best meet the needs of our patient population within the resources available to us.  Our website will be updated shortly.

We understand that appointment systems cannot accommodate every scenario but we try our best to help.  Demand for our services are extremely high. We urge you to support your GP Practice whilst we introduce changes to ensure we flourish. We would request you only visit your GP Practice when appropriate and you have already taken advice from other services such as a pharmacist, 111, and treated with self-care for minor ailments.

You can obtain FREE medication from your local pharmacy in this area for common ailments, visit this link to find out more: http://www.wales.nhs.uk/news/47950

For more information on the most appropriate service please refer to www.choosewellwales.org.uk

Or see Who Should I See?

Kind Regards

       Fforestfach Medical Centre

       JOJ Powell & Partners

       D Bensusan & Partners

See details in our latest Newsletter at the top of this page.

Mobile number update

From April 1st 2018 we will be sending out automatic reminders for vaccinations and various health promotion campaigns.  

Please ensure we have your up to date phone number.  You can update your personal information online here.

If you do not wish to receive text messages from us let us know when you book your next appointment.  Please be aware we will never text any sensitive information or test results.

Text Messaging Reminders

GDPR - Data Protection

Please refer to our Privacy Notice for information on how the surgery deals with your personal data.

Warfarin Clinics

We are now running Warfarin Monitoring Clinics. Patients prescribed warfarin can now attend the surgery for their regular INR tests. You will receive a letter from the surgery once the hospital has agreed for you to be transferred to the monitoring of the surgery.  

When this happens you will be given an appointment. There will be no need for a traditional blood test, our Healthcare Assistants will simply prick your finger to obtain a small sample which is tested while you wait and results are available within 3 minutes.  Your warfarin dose is adjusted before you leave and you will be given your next appointment.

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